Shipping & Returns Policy

Shipping

• Delivery is available throughout the Republic of Armenia (except for certain product categories).
• Some items are not eligible for delivery.
• Some items are delivered only on a paid basis. The delivery cost is calculated during checkout and depends on the delivery address and the product size/volume.
• Average delivery time in Yerevan: 1–3 business days.
• Delivery to regions: 5–10 business days.
• For large-size furniture, delivery timeframes may vary and will be agreed with the customer.

Delivery Fee

• Up to 50 km: FREE delivery.
• Over 50 km: 200 AMD per 1 km.

Receiving the Product

Upon receiving the order, the customer must:

• check the integrity of the packaging,
• check for visible damages,
• sign the delivery document.

After signing, claims regarding external/visible damages may not be accepted.

Furniture Assembly & Installation

• After delivery, our specialists will install the furniture in your home within 3–5 days FREE OF CHARGE.
• Some furniture types require paid installation; details are provided at the showroom at the time of purchase.
• The customer must inspect the furniture in the presence of our specialists.
• If any issues are noticed during inspection, our specialists will replace the defective parts with new ones in the shortest possible time.
• If cosmetic defects are reported after the specialist leaves, the showroom is not responsible.

For additional questions, call: +374 41 888 444.

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Returns Policy

1) Returns of goods of proper quality

According to the RA Law “On Protection of Consumer Rights”, a consumer may return a non-food item of proper quality within the legally established period (usually 14 days) if:

• the item has not been used,
• the товар/appearance is preserved,
• consumer properties are preserved,
• proof of purchase is available.

The seller may refuse a return if the item has lost its appearance or has been used.

Custom-made furniture (individual measurements / special import orders) is not subject to return or exchange, except in cases of manufacturing defects (as per RA legislation).

2) Defective (improper quality) goods

If a manufacturing defect is discovered, the buyer may request:

• free repair,
• replacement with an equivalent item,
• a proportional price reduction,
• contract termination and refund
  (based on relevant provisions of the RA Civil Code)

The defect may be subject to examination. If examination confirms the defect was caused by the buyer (incorrect assembly, use, transportation), the seller bears no responsibility.

3) Refunds

• Refunds are made via the same payment method used for the purchase, unless otherwise agreed.
• Funds are returned within a reasonable legal timeframe (usually up to 10 business days).
• Delivery costs may not be refunded when returning goods of proper quality.