Privacy Policy

1. General Provisions

1. This Privacy Policy governs the collection, processing, and protection of personal data by ED-SPO LLC (the “Company”).
2. The Policy is developed in accordance with the RA Law “On Personal Data Protection” and other applicable legal acts.
3. By using the website and placing an order, the user gives free, informed, and explicit consent to the processing of personal data under this Policy.
4. The website is intended exclusively for customers operating within the Republic of Armenia.

2. Data We Collect

The website may collect the following data:

• First name, last name
• Phone number
• Email address
• Delivery address
• Order details
• Payment confirmation details
• IP address, device and browser technical data

3. Online Card Payments

1. Online payments are processed via a bank or a licensed payment system.
2. Card details (card number, CVV, expiry date) are not stored or processed by the Company.
3. Payment data is processed securely via encrypted (SSL) connection by the relevant payment operator.
4. The Company receives only payment confirmation information.

4. Purposes of Processing

Personal data is processed for:

• order placement and fulfillment,
• arranging delivery,
• contacting the customer,
• warranty/service purposes,
• compliance with legal obligations.

5. Sharing with Third Parties

Data may be shared only in the following cases:

• with banks and payment systems,
• with credit organizations (for installment purchases),
• with government authorities as required by law.

The Company does not sell personal data or share it with third parties for marketing purposes without the user’s consent.

6. Data Retention

1. Data is retained as long as necessary to fulfill contractual and legal obligations.
2. Accounting data is retained for the periods required by RA law.

7. Data Security

The Company applies appropriate technical and organizational measures, including:

• data encryption,
• access restriction,
• internal control procedures to prevent unauthorized access, loss, or alteration.

8. User Rights

The customer has the right to:

• receive information about data processing,
• request correction or completion,
• request deletion (if not contrary to law),
• withdraw consent.

Requests must be submitted in writing to the Company’s email address.

9. Changes

The Company may amend this Policy. The updated version is published on the website and becomes effective upon publication.